Troubleshooting

Why Is This Failing?

Use this incident-focused guide to diagnose tier blocks, column format mismatches, automation pauses, and access issues.

Incident Triage Flow

Symptom: “Cannot run pivot” after subscription downgrade.

Cause: Template was soft-locked due to saved pivot cap.

Fix: Delete excess pivots or upgrade plan; locked pivots auto-unlock on qualifying upgrade.

Symptom: Prefetch rejected with limit error.

Cause: More than 4 preload filter fields configured.

Fix: Reduce to 4 fields or fewer and retry.

Symptom: Update to target board fails.

Cause: Output field type does not align with target monday column type.

Fix: Recheck column mapping and target board column formats, then rerun.

Symptom: Schedule stopped running after plan change.

Cause: Schedule paused for downgrade compatibility.

Fix: Upgrade to compatible tier or reconfigure frequency based on current plan.

Pro-tip: If a run fails at writeback, test by writing to a clean summary board with known column types first.

Basic plan does not include MCP execution.
Pro and Ultimate include MCP capabilities.
If previously available actions disappear, confirm active subscription tier sync.
If automation is unavailable, follow MCP Manual Setup and Recovery.

Usually, your monday login email + account name is enough for us to locate the right account records and investigate quickly.

If you also have your account ID, include it, but it is optional for first contact.

Did you know? Cross-account access is intentionally blocked; a missing resource may indicate account-bound ownership protection.